Competitive and friendly service
We recommend booking online as our website is set to offer the lowest prices according to the availability of our vehicles. All our rental terms & requirements are also listed and can be viewed at leisure beforehand.
You can be assured of a warm welcome when you arrive to collect your hire vehicle but rest assured we aim to get you on the road as quickly as possible. Our friendly staff will complete the checks on your driving licence and proof of address. (This can be in electronic format, not on paper)
We will then pre authorise* your £100 deposit on a debit or credit card. (Pre authorsiation holds the deposit as a pending transaction - the amount is not debited from the account)
* Pre authorisations on 7 days or fewer hires - hires longer than this and from certain banks will actually have the deposit debited as a sale.
Next we will show you around your chosen hire vehicle, using our advanced software we record the Odometer & Fuel level and any pre existing damage. We explain the controls and are there to offer any advice you might require - Helping to ensure you have a safe and enjoyable experience.
We will also ensure you understand your excess liability and the procedures for administrating any fines or toll charges that are incurred during your hire.
On your return we again use our state of the art software to record the condition*, mileage & fuel levels. *(We must be able to see the bodywork, if the vehicle is too dirty to establish the condition we may insist the vehicle is washed before we inspect) Fair wear and tear is acceptable as per the BVRLA Guide - available at https://www.bvrla.co.uk/resource/returning-your-leased-vehicle.html
All our branches have out of hours return options, they vary from site to site and are best discussed with our team when you collect the vehicle. Should you find our offices unmanned during our published business hours, we are probably not far away either moving or refuelling vans but we might ask you to use the out of hours procedure so as not to cause any delays to your day.
Should you need to extend the hire, please contact your branch as soon as possible to ensure this is possible and to authorise the payment for the additional hire charges.
In the unlikely event of a fault with the vehicle please call our 24 hour assistance number 0800 107 5867.
In the unfortunate circumstance of an accident - Please do not admit liability, ensure you take as many pictures as you can and endeavour to obtain as many details of the third party as possible. Please also let us know by email at hello@happyhire.co.uk and we will be happy to assist.